About
Avianca is a Colombian national airline which is a flagship of a group of eight Latin American airlines. Avianca is the largest airline in Colombia and the second largest in Latin America. The airline is the second oldest airline after KLM and is a member of the Star Alliance. Awards
South America's Leading Airline Brand 2019
South America's Leading Airline Brand 2018
South America's Leading Airline Brand 2017
South America's Leading Airline 2015 Alliance
Star Alliance was founded in May 1997, it is one of the world's largest global airline alliances. Headquartered in Frankfurt am Main, Germany, currently have 27 member airlines who have over 670 million passengers per year. Avianca allows guests to earn and redeem miles across Star Alliance's carriers airlines. Passengers can access lounges depending on the type of flight ticket and frequent flyer status or class of travel. Travel Class
Avianca provides 2 travel classes.
Business Class - All passengers in Business class receive access to Business class lounges, priority boarding, fast track check-in. The comfortable seats with an enormous pitch allow passengers to relax and unwind onboard. Business-class seats come with a fare type of a discounted ticket which is on sale occasionally known as Business Promo, along with
Economy Class - Tourist Class guests can relax in standard seats and enjoy unlimited entertainment with the array of movies, series, music and games. The economy class comes with three fare types - Super Promo, Econo & Flexi which vary in seat selection, LifeMiles earnt, baggage and class upgrades.
Baggage Allowance
Passengers are allowed to carry hand baggage which can weigh up to 10 kgs and the check-in bag can weigh up to 23-32 kgs according to the chosen class option. Passengers can read about excess luggage allowance and additional charges here. Check-in
Domestic Flights - Passengers can check-in 24 hrs prior to the scheduled departure time.
International Flights - Passengers can check-in 24 hrs prior to the scheduled departure time. Frequent Flyer Programme
LifeMiles is the frequent flyer program which allows members to register for free online. The program allows members to earn miles while they fly with members of Star Alliance, Avianca's subsidiaries and other partners such as hotels, retails, car rentals and credit card partners. In-flight Services
Passengers can indulge in the shopping of exclusive goods in the Dutyfree Express Store and can pre-book products prior to flying, which will be delivered on board. Guests can indulge in the on-board meal menu which contains hand-crafted signature meals prepared for passengers. All special meals need to be pre-booked 24 hours prior to departure. Onboard support
Avianca provides assistance for guests with special needs, Infants, expectant mothers, unaccompanied minors and any pre-departure arrangements. Passengers in need of mobility support will be provided with wheelchair services during the flight. Refund and Cancellation
Passengers can cancel their booking either through Avianca’s sales’ offices or website. All cancellations are subject to a cancellation fee.